Privacy Statement
Family Leisure Company B.V. (hereinafter FunZone) collects personal data for all businesses and brands within the FunZone group: www.FunZone.nl. FunZone is convinced that the protection of personal data is of essential importance. We find it important that you know exactly what personal data FunZone collects and for what purposes we use this data. We describe this in this privacy statement.
FunZone processes personal data always carefully and in accordance with the General Data Protection Regulation (GDPR).
Read here the basic principles of our privacy policy.
We will always inform you about what we do with your data and how you can exercise your rights, such as your right to access and object. We use the data only for the purpose for which we have collected it (such as service provision, relationship management, customer administration, and marketing). We do not collect, use, or store more data than we need to achieve the purpose for which we obtained the data. The more sensitive the data, the less we use it. We use the data only where a legal basis exists. We take appropriate security measures to protect against loss or unauthorized access to personal data. We will only provide your personal data to third parties if we have sufficient guarantees to protect your data.
1. What personal data do we process?
The data we process from you depends on the contact we have with you:
a. If you use one of our services, we may require the following data for the execution of the service: contact details (or the contact details of the legal representative if you are under 16 years old) such as first name, last name, company name, title, address, city, phone number, email, age, bank account number, credit card details, pin payment details, data of members and/or employees of associations, other users, tenants, and relations.
b. If you apply for a job and/or work for us, we ask for your details:
When applying: First name, last name, address, city, phone number, email, CV, LinkedIn profile details if you verify with your LinkedIn account, or results of assessments and possibly other personal data. We will keep this data, after your consent, for a maximum of 12 months after you have applied.
When employed: First name, last name, address, city, phone number, email, date of birth, age, nationality, gender, BSN number, relationship status, type of ID, ID number and validity, passport/profile photo (copy of ID), payment details such as invoice address, bank account number, previous employer details, previous job details, previous income details, education, and diplomas.
c. For some services, we may need additional data such as date of birth, gender, and if necessary, health data or a photo for access cards.
d. If you request information or contact us, we may collect the following data: first name, last name, address, city, email, phone number, which service you are interested in, and offer, advice, and complaint information.
We do not always use all the data from you; often, only a limited number of the above data types are used.
2. How do we obtain your personal data?
In most cases, we get the data directly from you. Depending on the service you use, some data are mandatory, and others are optional. When filling in forms, we specify which data are necessary and which are optional.
There are also data for which we explicitly ask for your consent, such as the use of ‘online’ techniques: for making videos and/or photos for marketing purposes.
3. Why do we process your personal data?
We use your data for the following purposes:
- To contact you.
- To approach you specifically for participation in one of FunZone’s activities.
- To send you user information and service messages.
- To analyze information obtained through surveys (anonymously) so that we can improve services and develop new services that better meet your interests.
- To keep you informed, for example, through personal offers such as emails and newsletters.
- To ensure that when you apply for jobs, matching is done as effectively and appropriately as possible. This is based on an assessment of your availability, suitability, qualifications, and skills. This is not only for current vacancies but also for future job opportunities, such as seasonal workers.
- For correct and required administration to execute the agreement we have with you.
- To comply with laws and regulations.
Do you prefer not to receive personal offers or newsletters? No problem, every newsletter or personal offer we send contains an unsubscribe option through which you can opt-out.
4. Under 16 years old?
If you are under 16, you may only provide us with personal data if you have received consent from one of your parents or a legal representative who has read this privacy policy.
5. Why can we use your personal data?
We process your personal data based on one of the following legal grounds:
a. In most cases, because it is necessary for the performance of the agreement with you. For example, an entrance ticket, subscription, user, or rental agreement.
b. Because it is necessary to comply with a legal obligation, for example, your payment details.
c. Because processing is necessary for pursuing a legitimate interest, such as a business interest. In these cases, we always make a balancing of interests to ensure that this interest outweighs your privacy interest. We document this balancing and will inform you.
d. You have explicitly given consent.
In certain cases, we are required to process data. For example, for the Tax Authority, Municipality, or Police. Due to these obligations, we must request this data from you.
We only ask for your consent if it is needed for the processing of your personal data. If we process your personal data based on your consent, you can withdraw your consent at any time by contacting us via email at marketing@familyleisurecompany.nl.
6. How do we secure your data?
We make every effort to secure your personal data as well as possible. We do this by taking technical and organizational security measures that ensure an appropriate level of protection based on the current state of technology. This includes preventing unauthorized access to your data, modifying it, making it public, or causing it to be lost.
If we involve processors or work with sub-processors, we require them to handle your personal data according to our instructions and standards.
Technical and Organizational Security Measures We have taken technical and organizational measures to secure your data against loss or unlawful processing. This includes measures to ensure the safety of our website and IT systems and to prevent misuse. It also includes securing physical spaces where data are stored. We have an information security policy and provide training for our employees on data protection. Only authorized personnel can view and process your data.
All our employees are bound by confidentiality. Employees promise or declare that they will comply with laws and regulations and/or codes of conduct and act with integrity.
7. How long do we store your personal data?
We do not store your data longer than necessary. It is not possible to apply just one retention period. In some cases, the law dictates how long we may or must store data. We will keep your personal data for as long as you use our services, and for a short period after inactivity.
Financial data from agreements will be kept for a minimum of 7 years after the termination of your relationship with FunZone. If you have specific questions about this, you can let us know via marketing@familyleisurecompany.nl.
For job application data, if you have explicitly given consent, we will keep it for 1 year.
8. With whom do we share your data?
We only provide personal data to others if this is legally permitted and necessary for the business operations of FunZone.
a. Within FunZone
We may exchange your personal data with other businesses and brands within FunZone. Additionally, we may exchange data between different departments of FunZone for the processing of your agreement or to get an overview of the services you use. This way, we can serve you better, and for example, you only need to provide your address change once.
It is possible that you will receive personal offers from other businesses within FunZone for services under FunZone.
b. The government
Sometimes we are legally obligated to provide certain personal data to the government. Think of the Tax Authority, Municipality, Province, Police, Justice, or supervisory authorities like NVWA, WhvbZ, and the Data Protection Authority.
c. Service providers and companies we work with
Service providers
If necessary to carry out the services in the agreement with you, we may provide data to other companies. These may include companies that create access cards, debt collection agencies, and insurers. We make agreements with these parties to protect your privacy.
Processors
We may also outsource the processing of personal data to other parties, known as processors. For example, we use IT service providers for maintenance and support functions. These IT service providers are considered processors because they do not have independent control over the personal data provided to them in the context of the service. FunZone remains responsible for the careful processing of your data in these situations.
d. Service providers and companies we collaborate with outside the EEA
If we share data with a service provider in a country outside the European Economic Area (EEA), we will make agreements to ensure we always comply with the rules set for such situations. We use the Standard Clauses, a model approved by the European Union, in which it is agreed that an adequate level of protection is in place for securing personal data.
9. What are your rights?
a. Access or correction of data
You have the right to request information about which personal data we process from you and to have incorrect data corrected. We strive to make it as easy as possible for you to exercise these rights, for example, by allowing you to view and correct your personal data via your FunZone account.
b. Right to erasure
You have the right to request the erasure of your data when the processing is no longer necessary.
c. Right to restrict processing
You may request the restriction of processing when you believe your data are being processed unlawfully or when you have objections to the processing.
d. Right to object
You may object to the processing of your personal data, particularly if you believe the processing violates your privacy or there is no legal basis for it.
e. Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer this data to another company or third party.
f. Right to withdraw consent
If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
If you wish to exercise any of these rights, you can contact us at marketing@familyleisurecompany.nl. We will respond to your request as soon as possible, no later than one month after receipt.
Complaints
If you are not satisfied with the way we handle your personal data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. How can you exercise your rights?
If you would like to exercise one of the rights mentioned above, please contact us via email (marketing@familyleisurecompany.nl) or by post at the address listed in the contact details on our website. We kindly ask you to describe your request in as much detail as possible so that we can process it quickly and accurately. We may ask you to verify your identity to prevent misuse.
11. Changes to the privacy policy
FunZone reserves the right to change this privacy policy from time to time. Any changes will be posted on this page. We recommend that you regularly review this privacy statement to stay informed of the latest changes. If significant changes are made to the processing of your personal data, we may inform you in another way, such as via email.
Contact details:
If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: marketing@familyleisurecompany.nl
Postal address: [Company address]